Tackling community management is no easy feat. It requires dedication, in-depth knowledge of your audience, products/services, the right tools, and often 24/7 availability.
Community management is more vital than ever as companies have entered the 24/7 age of social media. Consumers are now turning to social as their preferred channel for customer service and brand interaction. It’s important to engage your community as a way to increase the effectiveness of your social media platforms, create better customer interactions, and drive increased sales through a channel that continues to evolve rapidly.
Our team of seasoned community management created this quick self-audit for you to understand how well you are currently engaging your community.